Terms and Conditions for Gemtree Wines
Weather Policy: Subject to weather conditions. In the event the tour has to be cancelled due to extreme weather conditions, a full refund will be issued.
If the weather is forecast to be 36 degrees or higher in Noarlunga by the Bureau of Meteorology four days prior to your booked experience, the experience will be cancelled with the opportunity for you to obtain a full refund or reschedule the experience. Our team will contact you directly in the case of a cancellation.
Footwear: Closed-in shoes must be worn. In the interests of biosecurity in the vineyard, visitors will be instructed to disinfect their shoes if entering vineyards as part of their experience.
Notice: Minimum 48 hours notice is required for this booking.
Once this experience has been confirmed, changes are at the discretion of the experience provider and arranged directly with them according to this policy:
100% Refund of the tour price will be given if cancelled by the guest with more than 48 hours notice. Between 48 and 24 hours notice of cancellation, 50% of the tour price will be refunded. Within 24 hours, no refund will be issued.