Terms and Conditions for Borrgoron Coast to Creek Tour

 

All cancellations must be made in writing and emailed to: terry@coasttocreektours.com.au 

TOUR CANCELLATIONS
Borrgoron Coast to Creek Tours reserves the right to cancel or change tours without notice.
Customers will receive a full refund or credit with 48 hours or more notice of cancellation prior to the tour availability.
For no-shows or bookings cancelled 48 hours or less from booking date, a cancellation fee of 100% of total booking will be charged.
Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances.

Complimentary Tour Vouchers / Donations / Famil Tours
Customers will be eligible to reschedule a complimentary tour with 1 weeks’ notice of cancellation, prior to the tour date.
For no-shows or bookings cancelled within 1 week or less from tour date, the complimentary tour will be no longer valid, unless otherwise agreed.
Customers will be eligible to reschedule a complimentary tour in the case of operator cancellation due to weather or other unforeseen circumstances.

GENERAL
Borrgoron Coast to Creek Tours shall not be held liable for any accident, injury, delay, loss or damage caused by the provision of, or failure to provide, any services listed.

Children
A child is deemed between the ages of 4 years and 15 years of age. Contact us to discuss inclusion of children under the age of 4 years.
Senior
Senior is over the age of 65 years. Please supply a Senior’s Card on arrival.
Family
Family tickets are comprised of 2 adults and 2 or 3 (maximum) children. Contact us to discuss the price for additional children.

Group Bookings
Where Group pricing is offered, this applies to a minimum group size of 10 guests and over, unless otherwise specified. Contact us to discuss maximum group sizes.
1 x Complimentary tour ticket is eligible for group booking drivers or hosts and subject to availability of seats and vessels.
All group bookings require a minimum 50% deposit payment on booking and payment in full 24hrs prior to tour commencement, unless otherwise agreed.
Final numbers of the group must be confirmed by 4pm on the day prior to the tour, otherwise the group will be charged in full.
If Group pricing applies, final group numbers must be within the group size price bracket to receive the discount, otherwise prices will be applied at the rate according to final numbers. i.e. Group price applies for 25 pax and over, if final numbers drop to 22 pax, a higher price will apply.
Additional tour days and times may be opened for groups upon request.

COVID-19 SAFETY PROCEDURES
Borrgoron Coast to Creek Tours have COVID-19 Safety Procedures through Cygnet Bay Pearls (WA). These documents are visible to the public at all locations and are available by email upon request at any time.