Terms and Conditions for Vision Walks Eco Tours

Refund Policy:
Refunds will be given at the discretion of Vision Walks Eco Tours. All requested refunds or cancellations must be received in writing, either via email or post. In the case of adverse weather conditions or any other environmental condition which may prevent a trip (including Park closure), a suitable alternative date will first be attempted by both parties. If an alternative date can not be found a full refund will issued.

If you cancel with more than 48 hours notice prior to scheduled trip date Vision Walks Eco Tours will issue a full refund.

If you cancel 48-24 hours prior to scheduled trip date Vision Walks Eco Tours will issue a 50% refund.

If you cancel within 24 hours of are a “no show”, no refund will be issued. Although every reasonable attempt will be made for participants to observe animals, we are dealing with the natural world and therefore there will be no guarantees of animal sightings except where specifically stated.

Booking Policy:

1. Full payment must be made at the time of booking.

2. In the case of adverse weather conditions or any other environmental condition which may prevent a trip (including Park closure), a suitable alternative date will first be attempted by both parties. If an alternative date can not be found a full refund will issued.

3. All participants will be required to sign a form to release claims to waiver liability and assumption of risk. Parents or guardians will need to sign forms on behalf of participants under 18 years of age.

4. Vision Walks eco tours reserves the right the refuse the admission to participants who are under the influence of alcohol or drugs (this is for your safety). If a participant has been excluded for intoxication a suitable alternative date will be attempted by both parties, if no suitable date can be found, NO REFUND will be offered.

5. All participants agree to follow the instructions of the Vision Walks guides at all times.

6. Anyone if found maliciously harming the park or equipment in anyway, will be excluded from the trip at the nearest possible exit point and will be reported to the authorities. NO REFUND will be given.

7. Although every reasonable attempt will be made for participants to observe animals, we are dealing with the natural world and therefore there will be no guarantees of animal sightings except where specifically stated.

8. Concession is any pensioner or student with a valid card. Child is a person aged between 10-17. Concessions must show their valid card at pick up.

9. The night vision experience is not recommended for people with epilepsy.