Terms and Conditions for Southern Cultural Immersions

Please take the time to read and understand the conditions of booking set out below  prior to booking with us.  

  1. Our agreement 

These booking terms and conditions become the contract between you and Southern  Cultural Immersion (ABN 97 660 050 555) (“us”, “we”, “our”) when you make a  booking with us. The relevant booking will be the one identified in the booking  documentation provided to you in connection with your booking. By booking with us  you agree to be bound by these terms and conditions. 

  1. Payment 

You are required to pay a non-refundable deposit of 25% of the total experience cost for your booking to be confirmed, with the remaining balance of your experience due  7 days following your experience date. 

  1. Change of itinerary 

For operational reasons, we may need to change the date or time of your tour. We  will give you as much notice as possible of any such changes. If you cannot  participate in a re-scheduled experience, then we will give you a full refund except  the non-refundable deposit charged in connection with your booking. 

  1. Fees and surcharges 

Our experience prices are subject to variable and seasonal pricing, both of which are  standard practice within the tourism and educational industries. This means our  experience prices may vary at any time in accordance with demand, market  conditions and availability. Your best option if you like the price you see is to book at  that time. Any reduced pricing or discounts that may become available after you have  paid your deposit will not apply. If you wish to cancel your booking to take advantage  of a cheaper price, full cancellation conditions apply. The most up to date pricing is  available on our website. 

Note that prices may vary depending on which currency the booking is made. 

Public Holiday Surcharge: Experiences operating over a public holiday may be subject  to an additional surcharge payable at the time of booking. 

Credit Card Surcharge: A credit card surcharge of 1.5% may be charged if you use a  credit card to pay for your booking. 

  1. Cancellation by the traveller

If you cancel some or all portions of your booking, cancellation fees may apply. A  cancellation will only be effective when we receive written confirmation of the  cancellation. You are required to pay a non-refundable deposit of 25% of the total  experience cost at the time of booking. 

If you cancel an experience: 

  • (a) 7 days or more prior to your experience:

o we will hold the deposit amount as a credit; or 

  • (b) 6 days or fewer prior to your experience:

o we will hold 50% of the monies paid by you in connection with the  booking as a credit; and 

o we will retain the remaining 50% of monies paid by you in connection  with your booking; or  

  • if the cancellation is due to you having COVID-19/ “flu-like symptoms”: o we will hold 100% of monies paid by you in connection with the booking as credit.

All credits will be valid for 12 months from the original experience date of the  booking. 

  1. Cancellation by us 

We may cancel an experience at any time prior to departure if it is not viable for us to  operate the planned itinerary. 

  • If we cancel your experience due to reasons other than a force majeure event you will receive a full refund.
  • If we cancel your trip due to a force majeure event you will receive 100% credit to use for a future trip or a refund, less unrecoverable costs.

All credits will be valid for 12 months from the original experience date of the  booking. 

  1. Booking amendments

If you wish to transfer from one experience to another or transfer your booking to a  third party you must notify us at least 14 days prior to the proposed experience date.  A fee of $200 per change will apply. If you notify us less than 14 days prior to the  proposed experience date the refund policy applicable to cancellations will apply.  Transfers to a third party are only permitted where the transferee meets all the  requirements in relation to the experience. No amendments are permitted to your  booking within 7 days of the experience. 

  1. Age & Health requirements

Minimum Age: For the majority of our experience the minimum age is detailed in each  activity description at the time of the experience. All customers under the age of 18  must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort  over the age of 18, appointed by their legal guardian. The legal guardian or their  designee will be responsible for the customer under the age of 18’s care. 

  1. Authority during experiences

Our group experiences are run by a guide. The decision of the guide is final on all 

matters likely to affect the safety or well-being of any customer or staff member  participating in the trip. If you fail to comply with a decision made by a guide, or  interfere with the well-being or mobility of the group, the guide may direct you to  leave the experience immediately, with no right of refund. We may also elect not to  carry you on any future experiences booked. 

  1. Claims & complaints

If you have a complaint about your experience please inform your experience guide  or facilitator at the time in order to allow us to attempt to rectify the matter. If  satisfaction is not reached through these means then any further complaint should be  put in writing to us within 30 days of the end of the experience. 

  1. Severability

In the event that any term or condition contained in these Booking Conditions is  unenforceable or void by operation of law or as being against public policy or for any  other reason then such term or condition shall be deemed to be severed from this  contract or amended accordingly only to such extent necessary to allow all remaining  terms and conditions to survive and continue as binding. 

  1. Photos and marketing

You consent to us using images of you taken during the experience for advertising  and promotional purposes in any medium we choose. You grant us a perpetual,  royalty-free, worldwide, irrevocable licence to use such images for publicity and  promotional purposes. 

  1. Privacy policy

Any personal information that we collect about you may be used for any purpose  associated with the operation of an experience or to send you marketing material in  relation to our events and special offers. The information may be disclosed to our  agents, service providers or other suppliers to enable us to operate the experience.  We will otherwise treat your details in accordance with standard privacy laws. 

  1. Applicable law

The laws of South Australia, Australia govern these Booking Conditions to the fullest  extent allowable. Any disputes in connection with a trip or these Booking Conditions  must be initiated in the courts of South Australia, Australia. 

  1. Be COVID-safe 

In response to the global corona virus health crisis, we have made some changes to  how we operate. The health and safety of our customers, staff and community remain  our top priority and as such we will continue to follow all Government and health  department directives to ensure we minimise risk. We ask that all guests check the  South Australian Government website for information regrading any current travel

restrictions prior to making any bookings. All guests are strongly recommended to  download the Australian Government’s covid-safe app prior to booking with us. Extra  precautions are being taken regarding catering preparation and allocation. All  customers must be free of any cold or flu like symptoms, those displaying symptoms  will not be permitted to board. Any customers who have booked experiences and  which fall ill are asked to contact our team to advise as soon as possible. 

  1. Feedback 

We welcome feedback from all our customers. Feedback on experiences can be given  to your tour guide or ideally via our feedback collection method online at www.southernculturalimmersion.com.au/feedback 

  1. General 

These terms and conditions are governed by the laws of the State of South Australia and the parties submit to the non-exclusive jurisdiction of the courts exercising  jurisdiction in that place. 

If any provision set out in these terms and conditions is unenforceable or void by law  then it is to be severed from these terms and conditions. The remaining provisions  will remain in full force an effect provided that the severance of the relevant  provision has not materially altered their intended operation.